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Relying on Jargon

Clear language creates collective understanding and a shared purpose

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CLARITY

Whiffing on Purpose Statements

An authentic specific practical purpose improves performance

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CLARITY

Making Everything the Strategy

A sharp focus on just a few durable customer needs creates unique value

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CLARITY

Pursuing Fluffy Goals

Goals connected to customer impact guide growth

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CLARITY

Misusing Metrics

Measures connected to value and purpose supercharge learning

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CLARITY

Working Together but Not as a Team

Executives committed to collaborating with their peers jointly deliver enterprise-wide value

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CLARITY

Declaring Superficial Principles

Values that are useful lived and living foster trust and engagement and independent action

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CLARITY

Spreading Priorities Too Thinly

The embrace of a few initiatives that make you say Hell yes creates focus and impact

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CLARITY

Customizing Commodities

Buying wheels instead of reinventing them frees talent to focus on differentiators

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CLARITY

Entrenching Silos

A focus on the flow of value from idea to customer breaks through bottlenecks

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CLARITY

Guarding Information

Making insights accessible to everyone creates transparency that fosters innovation

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CLARITY

Leaning on Reorgs

Small iterative changes and the thoughtful allocation of people to where they are needed keep restructures at bay

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CLARITY

Gaming Budgets

Dynamic forecasting and transparency direct money to where it produces the most value

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CLARITY

Operating on a Culture of Fear

When honesty is valued and psychological safety is present ownership blossoms

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OWNERSHIP

Upholding Poor Leadership

Empathy humility and curiosity transform leadership from a role to a behavior

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OWNERSHIP

Gatekeeping Approval

Tenets and guardrails that remove checkpoints speed up teams

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OWNERSHIP

Creating Dependencies

Self-sufficient teams that reduce reliance on others increase productivity exponentially

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OWNERSHIP

Centralizing Decentralizing

A glocal approach stops the endless tug-of-war between central control and local freedom

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OWNERSHIP

Fetishizing Process

Principles and a focus on outcomes dismantle bureaucracy and accelerate innovation

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OWNERSHIP

Seeking Perfect Decisions

Good enough reversible decisions encourage speed learning and growth

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OWNERSHIP

Diluting Accountability

When you have ham and eggs chickens contribute but pigs commit; they foster action and engaged teams

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OWNERSHIP

Hiring Poorly

A focus on learning agility and values over credentials increases long-term value

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OWNERSHIP

Prizing Individuals over Teams

A high-performing cross-functional team of average talent outperforms brilliant jerks every time

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OWNERSHIP

Mismanaging Incentives

Opportunities for ownership and mastery drive the most powerful incentive: intrinsic motivation

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OWNERSHIP

Granting Artificial Ownership

Creating organization-wide conditions for trust and agency to solve problems ignites innovation

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OWNERSHIP

Evading Failure

Productive setbacks provide quick and valuable learning and reduce risk

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CURIOSITY

Using Proxies for Customers

Deep obsession with getting close to and understanding real customers ensures long-term impact

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CURIOSITY

Mortgaging the Future

Ambitious exploration helps companies forge new futures for customers and reshape markets

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CURIOSITY

Falling in Love with Answers

Love of problems and deep investment in learning the why behind them produces superior solutions

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CURIOSITY

Avoiding Hard Problems

To put a talking monkey on a pedestal start with the monkey problem not the pedestal

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CURIOSITY

Avoiding Tough Conversations

Honest dialogue and constructive conflict dissolve surface-level harmony and boost performance

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CURIOSITY

Building Homophilic Teams

Cognitive and intellectual diversity in teams amplifies problem-solving acumen

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CURIOSITY

Deferring to Data

Data-informed decisions that honor human experience improve quality of outcomes

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CURIOSITY

Segregating Technology

Broad digital fluency bridges divides and unlocks innovation

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CURIOSITY

Downplaying People Development

Weaving development into daily tasks builds tomorrow's critical skills

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CURIOSITY

Pretending to Innovate

Ideas of any size from anyone anywhere create real value

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CURIOSITY

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